Effective date: 2026-02-09
These Terms of Service, together with our Privacy Policy, Cookie Policy, and Data Processing Agreement where applicable, form the agreement between you and Mathias Van Hecke, solo entrepreneur, trading as Forgr, VAT number BE1034814905.
These Terms govern your use of the MakelaarCC website, the MakelaarCC web application, the public booking pages, and related services. By using the Service, you confirm that you have read and accepted these Terms.
We may update these Terms from time to time. Unless applicable law requires otherwise, we will provide notice before material changes take effect. If you continue using the Service after updated Terms become effective, the updated Terms will apply.
You agree that we may send you emails relating to your account, bookings, subscription, billing, security events, and the operation of the Service. If you represent a for-profit company, you also agree that we may use your company name or logo in our marketing, unless you ask us in writing to stop.
We claim no intellectual property rights over the data you provide to the Service. You retain responsibility for ensuring that you have the right to upload, process, or otherwise use that data through the Service.
We own all rights, title, and interest in and to the Service itself, including its software, branding, interfaces, documentation, and related intellectual property. You may not copy, reproduce, reverse engineer, clone, modify, or create derivative works of the Service except where mandatory law does not allow such restrictions.
MakelaarCC offers trial access and paid subscription plans. Plan details and feature differences are described on the landing page.
Upon purchase of a subscription, you receive a non-exclusive, non-transferable, revocable, time-limited right to use the applicable paid features for a single office or team in accordance with your selected plan.
If certain features are made available for offline use, they remain subject to these Terms and to the limits of the purchased plan.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree not to access or attempt to access the accounts or data of other users without authorization.
When you delete data in the Service or delete your account, the relevant data will be scheduled for deletion from active systems within 30 days and from backup systems within 90 days. One CRM record may remain for business administration unless you request its deletion, subject to any legal retention obligations.
In providing the Service, you may upload or process personal data relating to third parties such as property owners, prospective buyers, tenants, or other contacts. In that context, you act as controller and we act as processor under the GDPR.
By using the Service, you agree to the terms of our Data Processing Agreement, which forms an integral part of these Terms.
If a personal data breach affects data processed on your behalf, we will notify you without undue delay after becoming aware of it, including available information about the nature of the breach and the measures taken or proposed.
We may use sub-processors to provide the Service. Our current sub-processors are described in the Privacy Policy.
You may use the Service only in compliance with applicable laws and these Terms. You must not:
You are responsible for the content entered into your listings, booking flows, internal notes, and other user-controlled areas of the Service. We may remove prohibited content and suspend or terminate accounts that violate these Terms.
If you are not satisfied with the Service, we will issue a refund for your first purchase if requested within 14 days of that purchase. Subsequent purchases are not eligible for refunds unless required by law.
Paid plans renew automatically at the end of each billing period until cancelled. Cancellation must be initiated through the Service, unless we explicitly agree otherwise.
If your subscription expires or is cancelled, your account enters a limited-access grace period of 14 days. During this period, you retain read-only access to your data, but no new bookings or new data entries will be processed.
You may request an export of your data during an active subscription or during the grace period. Exports will be provided in a commonly used, machine-readable format where reasonably possible. Requests can be submitted through the Service or by email to [email protected].
After the grace period ends, data may be scheduled for deletion in accordance with the timelines described in the Accounts, Passwords, and Security section.
Eligible refunds are issued to the payment method used for the original purchase. We do not issue cash refunds. If you believe a charge was made in error, contact us immediately. Fraudulent or unjustified chargebacks may result in suspension or permanent termination of access to the Service.
The Service may integrate with or rely on third-party services, including payment processors, email delivery providers, analytics providers, security providers, and infrastructure providers. Your use of third-party services may also be subject to their own terms and policies.
We are not responsible for the availability, accuracy, or content of third-party services or websites, or for damages arising from your use of or reliance on them.
We aim to provide the Service with high reliability, but we do not guarantee uninterrupted or error-free operation. We may release updates, patches, or emergency fixes that result in temporary downtime.
The Service is provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, neither we nor our suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, data, or opportunity. Where liability cannot be excluded, it is limited to the maximum extent permitted by law.
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, government action, internet failures, power outages, or public health emergencies. If such an event continues for more than 60 consecutive days, either party may terminate these Terms on written notice.
These Terms are governed by and construed in accordance with the laws of Belgium. You submit to the exclusive jurisdiction of the competent courts of Belgium.
We may modify, suspend, or discontinue any part of the Service at any time. If we discontinue the Service entirely, we will make reasonable efforts to provide at least 90 days notice and a reasonable opportunity to export your data before shutdown.
Each party will treat as confidential any non-public information received from the other party in connection with the Service, including business information, pricing, customer details, and technical information. This confidentiality obligation survives termination for two years, except where a longer period is required by law or by the nature of the information.
To the extent permitted by applicable law, any claim relating to the Service must be brought within one year after the claim arose, or it will be permanently barred.
We may suspend or terminate your right to use the Service immediately upon written or digital notice if you breach these Terms, misuse the Service, or create legal, security, or operational risk.
If any provision of these Terms is unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will remain in full force.
These Terms constitute the entire agreement between you and us regarding the Service. Any additional or conflicting terms proposed by you are rejected, unless expressly accepted by us in writing. Our failure to enforce a provision is not a waiver.
These Terms are drafted in English. If any translation is provided, it is for convenience only. In the event of inconsistency, the English version prevails.
Questions about these Terms, the Privacy Policy, or the Service can be sent to [email protected].